Customer Experience, Done Better.
RANDEM has developed the tools and expertise to quickly and effectively diagnose problems with your current Customer Experience, and develop new target experience models striking the perfect balance between the wants and needs of your customer, the capabilities of your organisation, and your detailed digital strategy.
We've perfected the art of not only building your Customer Experience vision, but of designing and executing comprehensive digital transformation programs to enable your business to realise the vision.
We assist businesses of all types on questions of:
- Customer Experience Analysis and Modelling
- Organisational Review and Design
- Operating Model Design: Marketing, Service, Fulfilment, After Sales
- Service Capability/Capacity Analysis
- Segmented Customer and Channel Service Design
- Transformation Rollout: People, Process & Technology
Want to see how RANDEM could DO BETTER for your Experience?GET IN TOUCH