How an individual experiences dealing with and buying from your business is instrumental in acquiring and retaining them as a paying customer.

But ensuring your customer is delighted each time they come into contact with your brand requires a true coordination of all your business’ systems, processes and people.

LIFE-CHANGING EXPERIENCES

Customer Experience, Done Better.

RANDEM has developed the tools and expertise to quickly and effectively diagnose problems with your current Customer Experience, and develop new target experience models striking the perfect balance between the wants and needs of your customer, the capabilities of your organisation, and your detailed digital strategy.

We've perfected the art of not only building your Customer Experience vision, but of designing and executing comprehensive digital transformation programs to enable your business to realise the vision.

We assist businesses of all types on questions of:

  • Customer Experience Analysis and Modelling
  • Organisational Review and Design
  • Operating Model Design: Marketing, Service, Fulfilment, After Sales
  • Service Capability/Capacity Analysis
  • Segmented Customer and Channel Service Design
  • Transformation Rollout: People, Process & Technology

RANDEM'S Experience outcomes are geared to always be financially significant and built to make the most of your greatest assets - your staff and your customers.

Want to see how RANDEM could DO BETTER for your Experience?

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SUCCESS STORY

Game Changing Digital Commerce

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diamondexchange

Diamond Exchange

Refining the customer experience to build trust

ECOMMERCE CUSTOMER INTERACTION DESIGN READ THE SUCCESS STORY

Or see it for yourself.