Mission: Ensure that each and every customer is 100% satisfied with their service and produce.
Low value-add processes
Borne by consumers' increasing appetite for high quality, locally sourced produce, WA Fresh has witnessed significant growth in the last 24 months but found themselves increasingly constrained by a series of necessary but repetitive operational and administrative tasks which saw key team members consuming upwards of 5 hours per day in low value-add activities.
Automation. Done Better.
RANDEM drew out and analysed the time hungry process step by step and created a value stream map that stripped away all superfluous tasks, focussing on the core business needs. We then identified a list of key tasks that were candidates for automation due to their low complexity and high time requirement. Finally, we built an automated productivity tool that is backed up by a well-defined business process and is highly scalable and flexible to cater to the business' future growth.
Huge savings in time
The new productivity tool, coupled with new business processes removed all valueless activities and significantly reduced hands-on time resulting in a potential for growth and expansion for WA Fresh that could not be realized previously.
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