BACK TO WORK

WA FRESH DELIVERED

Automating a Manual Order Fulfillment Process

ECOMMERCE SIMPLIFYING OPERATIONS DESIGN
Wa-Fresh

Mission: Ensure that each and every customer is 100% satisfied with their service and produce.

THE PROBLEM

Low value-add processes

Borne by consumers' increasing appetite for high quality, locally sourced produce, WA Fresh has witnessed significant growth in the last 24 months but found themselves increasingly constrained by a series of necessary but repetitive operational and administrative tasks which saw key team members consuming upwards of 5 hours per day in low value-add activities.

THE SOLUTION

Automation. Done Better.

RANDEM drew out and analysed the time hungry process step by step and created a value stream map that stripped away all superfluous tasks, focussing on the core business needs. We then identified a list of key tasks that were candidates for automation due to their low complexity and high time requirement. Finally, we built an automated productivity tool that is backed up by a well-defined business process and is highly scalable and flexible to cater to the business' future growth.

The Outcome?

Wa-Fresh

Huge savings in time

The new productivity tool, coupled with new business processes removed all valueless activities and significantly reduced hands-on time resulting in a potential for growth and expansion for WA Fresh that could not be realized previously.

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Wa-Fresh